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Managing disputes

Optimize your dispute response process to minimize revenue loss.

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About this course

Learn about the dispute process and how to respond to disputes using best practices.

Learning objectives:

  • Explain the danger of receiving too many disputes
  • Understand the dispute timeline and resolution process on Stripe
  • Manage uncommon dispute scenarios
  • Monitor dispute rates and other key dispute metrics
  • Create effective dispute evidence templates to submit compelling evidence 

Curriculum1 hr. 15 min.

  • Introduction to disputes
  • The dispute process
  • Dispute best practices
  • Course survey

About this course

Learn about the dispute process and how to respond to disputes using best practices.

Learning objectives:

  • Explain the danger of receiving too many disputes
  • Understand the dispute timeline and resolution process on Stripe
  • Manage uncommon dispute scenarios
  • Monitor dispute rates and other key dispute metrics
  • Create effective dispute evidence templates to submit compelling evidence 

Curriculum1 hr. 15 min.

  • Introduction to disputes
  • The dispute process
  • Dispute best practices
  • Course survey