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Thank you for getting in touch.  We've collected answers to some common questions below. If you need additional support or encounter a problem you wish to share with our team, please contact us through one of these channels:

Get help

Reach out for help with operational issues like:

  • Why can't I log in?
  • Where's my certification?

Give feedback

Share feedback about content issues like:

  • I found a typo.
  • I have an idea to improve training.

Frequently asked questions

Training

â–¸ How do I access my training material?

If you're an approved Stripe partner, you can log into your Stripe Partner Portal Account (https://www.stripe.partners/) and navigate to the Training and certification tab. You will be automatically signed in via SSO to access training materials. If you face any issues with the login process or if you are a Partner without Partner Portal access, reach out to us at partner-support@stripe.com and we will get back to you within 24 business hours.

If you're not a partner, then you should log in by selecting the "Sign in as Guest" option. Stripe's Training & Certification program is currently on an invite-only basis for non-partners, only approved organizations may sign up. If you think your organization was invited but you still can't make an account, then please reach out to us at partner-support@stripe.com.

â–¸ I was invited to training, but I am already certified. Do I need to take training again?

No, if you are already Stripe Professional Architect or Professional Developer certified, there is no need to take training again. If you have additional questions on your certification status, reach out to us at partner-support@stripe.com.

Certification

â–¸ I don’t have any prior industry experience. What are my chances of passing the Certification?

There are three levels of certification: Fundamentals, Associate, and Professional.

  • Fundamentals is intended for learners who are brand new to Stripe. Everything you need to pass the exam is in the provided training.
  • Associate is intended for learners in their first year of experience.
  • Professional is best suited for people with at least 2 years of industry experience, including 1 year designing or implementing Stripe solutions.

If you are attempting the Professional level certification, we recommend you work on a user engagement and refer to the eLearning content in the "Designing and developing the solution" section to prepare yourself.

These engagements will typically take 3-4 months. During this period also allocate a few hours per week to review the material and do the practice worksheets.

You can continue honing your skills by taking the Fundamentals and Associate level exams and reviewing the study guide. We anticipate you will be ready to take the certification in 3-4 months.

â–¸ Do I need to complete training in order to become certified or apply for certification?

No, training is never necessary to become certified. You can become certified as a Professional Architect by completing the certification multiple choice exam proctored by our partner, Certiverse. You can become certified as a Professional Developer by completing a coding challenge via Github.

â–¸ Am I certified if I complete the training?

No, you must pass the certification exam or challenge to become certified. For Developers, this includes a Payments Developer Challenge via Github. For Architects, this includes a multiple choice examination.

Receiving your credentials

â–¸ How will I receive my Stripe certification credential?

You will receive a Stripe Certification credential from Accredible. The email will look similar to the example below from the email address ‘Support@credential.net via Stripe.com’. You can view your credential and share your achievement on Linkedin. Upon clicking the ‘View my credential’ link, be sure to complete your Accredible account registration by setting a password for your account.

â–¸ I can’t log into Accredible, what do I do?

If your Accredible certification badge link in your email inbox is no longer working, you can request a new credential be sent to you by contacting us at partner-support@stripe.com.

â–¸ I have passed the certification challenge or the multiple choice exam, but have not received my certification badge, what do I do?

If you have passed either the Developer Payments Challenge or the Architect multiple choice exam but have not received your credential within 10 days, you can reach out to us at partner-support@stripe.com to confirm your credential status.

[separator] Fundamentals Certification
Prove your fundamental understanding of online payments, industry fundamentals, and Stripe products.
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[separator] Associate Certification
Prove your knowledge by earning the Associate Certification aimed at learners with around a year of Stripe experience.
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Associate Architect Exam - English
Take the multiple choice exam for the Associate Architect Certification.
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Architect Certification Exam Associate
Professional Implementation Architect Exam
Multiple Choice exam for the Stripe Certified Professional Implementation Architect
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[separator] Getting started with Stripe
Begin your learning with a brief overview.
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Stripe Architect and Developer Certification Preparation | APAC - Virtual
Virtual training for current and prospective Partner Implementation Architects and Developers
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Network authorization
Increase revenue by improving network transaction acceptance rates.
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eLearning Associate Analyst
Managing disputes
Optimize your dispute response process to minimize revenue loss.
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1 hr. 15 min.
eLearning Payments Analyst
Mitigating fraud
Decrease risk and reduce costs by fighting fraud before and after a transaction.
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1 hr. 40 min.
eLearning Associate Radar Payments Analyst
Checkout conversion
Increase conversion with an optimized checkout experience and industry best practices.
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1 hr. 50 min.
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[separator] Supporting introductory courses
If you are new to the online payments space, consider reviewing these supporting courses prior to starting the main courses below.
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Regulatory compliance
Ensure your business is meeting all relevant legal requirements.
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20 min.
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[separator] Designing and developing the solution
Learn how to work with your user and find the best solution for their needs.
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Study Guide - Associate Architect Certification
Prepare for the Associate Architect Certification.
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Architect Associate Study Guide
Payment operations resources
Helpful links and useful files for students taking the live payment operations training.
Cost optimization for Cost+ pricing
Track and reduce network fees when using Cost+ pricing on Stripe.
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1 hr. 10 min.
eLearning Associate Analyst
Common business models
What types of businesses can benefit from Stripe solutions?
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50 min.
Architect eLearning Developer Associate Fundamentals Billing eCommerce Sales
Stripe Connectors for RFA
Integrate Stripe with your existing enterprise applications.
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20 min.
Launch
Prepare for the launch phase with key workstream checklists and resources to ensure a smooth go live.
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20 min.
Architect Professional eLearning Developer eCommerce
🎥 Create, customize, and send Stripe invoices
Learn how to create, customize, and send a Stripe invoice from the Stripe Dashboard.
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🎥 Subscription trials without payment details upfront
Use Stripe Checkout to start a Subscription on a trial without a payment method.
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11 min.
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Fraud and disputes
These are potentially the biggest challenges you'll face in eCommerce.
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55 min.
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Professional Developer Coding Challenge
Developer Coding Challenge for the Professional Developer Certification
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Certification Professional Exam Developer cert-cta
🎥 Billing migrations best practices
Avoid common pitfalls when migrating subscriptions to Stripe via the migration toolkit.
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18 min.
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Getting started with Stripe
Take your first steps with Stripe and access essential resources
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20 min.
Architect eLearning Developer Associate Fundamentals
Data migrations for payments
Bring existing customers with you when deploying Stripe.
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55 min.
Architect Professional eLearning Developer Payments eCommerce
Associate Developer Coding Challenge
Developer Coding Challenge for the Associate Developer Certification
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Certification Developer Associate
🎥 Subscription schedules
Collect payment in installments with subscription schedules.
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20 min.
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Implementing an eCommerce solution
Build a successful eCommerce business using Catz's Deli as an example.
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1 hr.
Architect Professional eLearning Developer Payments eCommerce
🎥 Subscriber management with the customer portal
Enable customers to manage their billing using the customer portal.
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6 min.
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🎥 Test subscription lifecycles with test clocks
Test clocks make it easier to test your Billing integration and make sure it behaves as designed.
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8 min.
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Study Guide - Fundamentals Exam
Stripe Fundamentals exam topics, weights, and exam delivery experience
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Fundamentals Sales Study Guide
Stripe Connect
Build multi-party marketplaces and platforms with efficient, secure money movement.
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Architect eLearning Developer Associate Fundamentals Connect Marketplace Saas Platforms Sales
🎥 An introduction to Stripe Billing
Create and manage subscriptions, recurring payments, and recurring revenue.
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2 min.
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Stripe Payments
Understand Stripe processing fees and how to build custom payment flows and regulation-compliant experiences.
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3 hrs. 45 min.
Architect eLearning Developer Associate Fundamentals Payments Marketplace eCommerce Saas Platforms Sales
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API fundamentals
Allow your website or application to talk to Stripe.
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1 hr. 15 min.
Architect eLearning Developer Associate Fundamentals Payments Sales
Study Guide - Professional Implementation Architect Exam
Get prepared for the Professional Architect certification.
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Stripe Radar
Minimize loss with Stripe's machine learning-driven fraud prevention.
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1 hr. 10 min.
Architect eLearning Developer Associate Fundamentals Radar Payments Marketplace B2B SaaS eCommerce Saas Platforms Sales
Stripe Billing
Manage subscriptions and recurring revenue.
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1 hr. 45 min.
Architect eLearning Developer Associate Fundamentals Billing B2B SaaS eCommerce Sales
Online payments
Increase conversion in online payments by offering customers simple and relevant payment options.
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60 min.
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[separator] Moving to Stripe
Ensure your user has a seamless transition into their new solution.
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Billing Developer Coding Challenge
Developer Coding Challenge for the Billing Developer Certification
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[filler] #1
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Co-selling with Stripe for embedded payments
Take your payments knowledge to the next level with a deep-dive on co-selling with Stripe.
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15 min.
Introduction to payments basics
Build the foundation of your expertise around payments by learning about the payments ecosystem, ways to position payments to your users, key customer factors, use cases, and more.
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20 min.
[separator] Additional training paths
Looking for more training? Consider moving on to these courses.
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[separator] Industry fundamentals
Learn the most important parts of how the payments industry works.
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[separator] Professional Certifications
Professional level certifications require training and some experience and typically take 1-2 years to achieve with ongoing training and hands-on practical experience in the role.
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[separator] Payment operations and optimization
Improve eCommerce margins by growing revenue and reducing costs.
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Associate Payment Operations Analyst Exam
Take the multiple choice exam for the Associate Payment Operations Analyst Certification.
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[separator] Implementing Stripe RFA
Ensure your user has a seamless transition into their new solution.
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Developer coding challenge experience guide
What does the coding challenge experience look like?
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[separator] Product fundamentals
Learn about Stripe's key products.
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Fundamentals Exam
Multiple Choice exam for Stripe Fundamentals
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Developing a Stripe implementation
Build trust with stakeholders by delivering well-scoped Stripe implementations.
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Professional Developer
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Implementing a recurring revenue solution
Create a subscription business with A-Muse, a fictional B2B SaaS company.
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[separator] Associate Certifications
Associate level certification are for more technical users who are beginning their journey as a Developer or Architect. These users typically have 1+ year of experience.
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Stripe Connectors
Integrate Stripe with your existing enterprise applications.
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[separator] Professional Certification
Recommended for professionals with 2+ years of experience. Required for membership in the Stripe Partner Ecosystem.
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Develop
Write a Stripe implementation plan to guide the development of the solution.
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1 hr. 10 min.
Architect Professional eLearning Developer eCommerce
🎥 Handling platform subscription related events
Handle billing related webhooks related to changes in your platform’s users subscriptions.
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21 min.
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Implementing a marketplace or SaaS platform solution
Connect buyers and sellers as we design two multiparty businesses.
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1 hr.
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Reporting and reconciliation
Monitor account trends and discover opportunities for increasing payments performance.
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1 hr. 40 min.
Architect eLearning Developer Associate Fundamentals Reporting Payments Sales
Data migrations for subscriptions
Seamlessly transition existing subscriptions to Stripe.
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30 min.
Architect Professional eLearning Developer Billing B2B SaaS eCommerce
Selling with Stripe
Learn about the sales motions you will take with Stripe
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10 min.
eLearning Fundamentals Sales
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Begin your learning with a brief overview.
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How Stripe serves businesses
Take your first steps with Stripe and access essential resources
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[separator] Migrating to Stripe RFA
Move customer payment and subscription data to Stripe.
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Assess
Interview stakeholders and scope a successful Stripe implementation.
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Architect Professional eLearning eCommerce
Introduction to revenue and finance automation
Learn about the market context and business problems solved by Stripe's RFA product suite.
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20 min.
eLearning Associate
Stripe Tax
Automate the collection and payment of sales and VAT taxes.
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45 min.
eLearning Associate eCommerce Analyst
🎥 The embeddable pricing table for SaaS businesses
Configure a pricing page directly from the Stripe Dashboard and insert it into any site that supports HTML embeds.
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18 min.
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